Employee Support Associate

Thomsons Online Benefits is a fast growing technology and consulting business with offices in London and Singapore. Due to our growing success, an exciting inhouse opportunity has arisen within the client services team for a talented and ambitious individual.

Their main responsibilities will include:

• Responding to inbound enquiries from employees and providers;
• Completing outbound calls to provide responses that cannot be answered in the first call;
• Providing guidance and information for employees and assisting in the investigation of any queries;
• Raising task requests for completion of the Client Services Team where appropriate;
• To assist in the administration of a range of Flexible Employee Benefit Schemes;
• Liaison with benefit providers;
• Enrolling new members into the scheme;
• Call logging through Perquisite^TM

The individual will possess the following capabilities:

• Client relationship building;
• Customer service/answering and resolving client queries;
• Confident user of Excel (for validating, reconciling and identifying exceptions);
• Excellent database skills;
• Excellent telephone manner;
• Confident liaising with clients at all levels

Desirable but not essential Skills and Experience:

• Experience of Employee Benefits Schemes
• A background in Benefits, Payroll or Accounts
• FPC Qualification (Financial Planning Certificate)
• Financial services background and goals to develop within the industry
• Administration of group risk or pension benefits
• An understanding of the pension, and insurance benefits
• The ability to write Excel formulas and database queries
• Bi/multilingual (French, German, Spanish)

Person Profile:

• Team Player
• Methodical
• Conscientious
• Adaptable
• Ability to Prioritise
• Able to work under pressure

About Thomsons Online Benefits

Thomsons Online Benefits offer a unique approach to employee benefits. Since our inception in 2000 our vision has been to offer products and services which not only transform employee's appreciation and understanding of their benefits but also remove the administration and communication headaches organisations suffer as a result of running such schemes. 

We are the only provider in the market to offer a holistic approach incorporating all the services and competences required to develop, deliver and manage an employee benefits strategy.  Our services include:

• consulting
• regulated benefit advice
• benefit broking
• benefit design
• implementation and project management
• technology
• employee communication and branding
• benefit administration

Our team of 80 work together in one location to ensure that all of services are co-ordinated.

We are a vibrant, fast moving and entrepreneurial team and we offer excellent career development opportunities for experienced professionals and graduates to work with similarly ambitious global clients in all sectors.

We always set ourselves high standards and have won nine awards demonstrating our commitment to providing a quality service founded on innovation. Our successful and profitable growth has meant that we are currently of Britain's fastest growing unquoted technology companies (Sunday Times TechTrack 100).